How do we make products that sound human?
Many product teams, like ours, don’t have a dedicated UX writer/content designer. But, with a bit of a shift in mindset and by making use of the UX skills already on our team, we’ve been able to help our clients build apps that sound human. So, how do we translate what’s happening on the back […]
Our take on a user research plan during the product discovery phase
User research is a tool to help us understand our users, their needs, behaviours, and attitudes. We need to know this so we can make informed decisions about the design and development of products and services for our clients. When helping businesses develop a product or service, we can’t just walk into the nearest coffee […]
Service Design: Improving Business Processes AND Customer Experience
When we partner with our clients to develop a product, it’s important to note that in most cases, the product we’re building is only a part of the larger picture for their business. Ultimately, we need to create something that not only delivers a great experience but also seamlessly integrates into their overall operations to […]
